Overdue invoices, shrinking order sizes, customers who've gone quiet on billing — Xero already has the story. ChAi connects in minutes and turns it into a clear picture of who's at risk, why, and what to do next.
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A customer can stay current on invoices right up until the month they leave. ChAi combines what's happening in Xero with support tickets, any usage data you upload, and won CRM deals — so a change in billing pattern gets read alongside everything else, not in isolation.
A few clicks, no CSV exports, no manual field mapping.
Billing activity becomes one signal among several, weighted the way your business actually works.
See who's slipping, why, and what's likely to help, riskiest first.
Invoices slipping past their due date, and staying there
Invoice or order values trending down
Customers going quiet on billing activity
No. Messy or inconsistent data is fine. Where there isn't enough to judge a customer yet, ChAi says so instead of guessing.
No — and that's on purpose. ChAi's scoring and analysis are built around how your business actually thinks about customers. No auto-replies, no scripted outreach. Just a clearer picture, handed to a human.
Yes — connected through Xero's official OAuth, connection keys encrypted with AES-256, and every sync runs server-side. Your Xero password never touches ChAi.
No problem. ChAi syncs all your organisations by default, and you can pick just one afterwards.
A few minutes to connect. Your first sync starts straight away.